We always make sure you receive what you want, but very occasionally things can go wrong.
What should you do?
Simply return your order!
REQUIREMENTS FOR A VALID RETURN
1. It is within seven (7) days from the delivery date.
2. The item is in NEW condition.
3. The item is in its ORIGINAL packaging, with all accessories intact (including warranty cards, manuals, certificates of authenticity, tags, etc.).
4. If the item came with a free promotional item, then the promotional item must also be returned.
5. It is accompanied with a complete RETURN FORM.
Note: All return items that are not accompanied by a completed paper copy of our return form will be automatically declined.
Use the return form sent with the package.
HOW TO RETURN
1. Contact our Customer Service team to arrange a pick-up.
Please state your order number, the item(s) you would like to return, the reason (see below) and your preference in regards to voucher refund or bank refund. In case of bank refund, please provide your full bank details.
2. We will arrange for retrieval or, in case we do not serve your area directly, we will give you the necessary details to send the item back to us with our logistic partner. The shipping cost will be reimbursed in case your return is valid.
3. Upon arrival in our warehouse, we will conduct a quality check of the item. If a return is invalid then we will notify you and send the item(s) back to you.
4. After this check, we will proceed with the refund.
Note: We cannot accept returns for defective items after 7 days since delivery. Should you detect any defect with the product and the time frame for returns has elapsed, please contact the manufacturer directly to handle any warranty issues. You can still of course contact us to help you find the right service center.
The refund will be processed after we have completed evaluating your return.